Thank you for using this shopping website (hereinafter referred to as "the Website"). The Website is operated by Floss Asia Co., Ltd. (Company Registration No.: 60416941, hereinafter referred to as "the Company"). The Company highly values the privacy of our customers and members. The collection, processing, and use of customer/member data strictly comply with the Personal Data Protection Act of the Republic of China (Taiwan) and other relevant regulations. Please refer to the following Privacy Policy to understand our specific practices.

Before making your first purchase, please read and agree to the Website Terms of Service in full, then proceed to fill in your basic information to complete the checkout process. Once registered, you become a member of the Website. By using the services provided by the Website, you acknowledge that you have read, understood, and agreed to be bound by the Website Terms, all notices, and relevant laws, as well as international internet regulations and practices. If you do not agree with all or part of these terms, please do not provide your personal information.

The Company may not individually notify customers/members of updates or changes to this policy. However, customers/members should regularly review these terms. Continued use of the Website after any modifications constitutes your acknowledgment and acceptance of such changes. If you do not agree with these amendments, you should immediately discontinue using the Company’s services and may request the deletion of your personal data.

1. Sources of Customer/Member Data

• Information provided by you during membership registration or purchases on the Website.

• Information collected through cookies and other technologies used by the Company.

• Information legally obtained through marketing activities or partnerships with third-party affiliates.

2. Purpose and Categories of Data Collection

• The purposes of data collection include product sales, payment authorization, logistics and delivery, advertising and marketing, market analysis, promotional activities, member notifications, and other related services.

• Depending on the services offered by the Website, the Company may collect and use the following customer/member information:

  • (1) Membership Registration: Basic information such as name, gender, national ID number, date of birth, phone number, address, email address, and any other information you voluntarily provide.

  • (2) Delivery Services: Information required for shipment, including recipient’s name, phone number, address, and other essential delivery details.

  • (3) Payment Records: Transaction information retained when you make purchases.

  • (4) Service Optimization: Information required for market analysis, promotional activities, member notifications, and electronic invoice processing. Additional information may be requested as needed, and data may also be obtained through cookie technologies.

• Based on the categories defined under Taiwan’s Personal Data Protection Act, the Company may collect, process, use, and store the following types of data:

  001 Identifiable Personal Information (e.g., name, address, phone number, email, account ID, etc.)

  002 Financial Identifiers (e.g., bank account numbers, credit/debit card numbers, insurance policy numbers)

  003 Government-Issued Identifiers (e.g., national ID number, passport number)

  011 Personal Descriptions (e.g., age, gender, date of birth, nationality)

  012 Physical Descriptions (e.g., height, weight, blood type)

  021 Family Status (e.g., marital status, spouse information, number of children)

  023 Details of Other Family Members

  031 Residential Information (e.g., home address)

  033 Immigration Information (e.g., passport data)

  034 Travel or Migration Data

  036 Lifestyle Information (e.g., consumer behavior, service usage patterns)

  038 Occupation

  081 Income, Assets, and Investments

  093 Financial Transactions (e.g., payment details, credit limits, guarantor information)

  102 Agreements or Contracts

  132 Other Unclassified Information (e.g., documents, emails, files)

3. Methods and Scope of Data Use

• Usage Period: Until you request cessation of data use or until the Company ceases providing services.

• Usage Area: Regions where the Website’s services are available.

• Unless required by law or with your prior consent, the Company will not disclose your personal data to third parties or use it beyond the stated purposes. The Company may use your data in the following ways:

  • (1) Logistics & Delivery: Delivery information may be shared with suppliers and logistics partners to fulfill your orders.

  • (2) Payment Authorization: Your payment data may be used and shared with financial institutions for credit card authorization and fraud prevention.

  • (3) Advertising & Marketing: With your authorization, certain data may be used or shared with approved partners for marketing purposes. You may opt out at any time.

  • (4) Service Optimization: The Company may use cookies and third-party tools to record IP addresses, cookies, and other browser information for service improvement and product updates. Note: You may disable cookies via your browser settings, but doing so may affect access to some services.

  • (5) Additional Related Services: To fulfill specific service purposes, such as uploading electronic invoice data to the Ministry of Finance platform or providing value-added invoice services.

4. Data Storage and Protection

The Company implements strict internal regulations to ensure that only authorized personnel may access and process personal data. Our security measures include:

Conducting internal personal data risk assessments, employing trained professionals, and using industry-standard technologies to protect data security. Data transmissions are encrypted using SSL (Secure Sockets Layer), and firewalls are deployed to prevent unauthorized access.

If a data breach or illegal use of personal data is detected, the Company will notify the competent data protection authority and/or law enforcement within 72 hours of discovery.

5. Exercising Your Rights

Under the Personal Data Protection Act, you have the right to request the following regarding your personal data:

• Access or review your data
• Copies of your data
• Corrections or updates to your data
• Cease collection, processing, or use of your data
• Deletion of your data (including linked or duplicated copies)

To exercise these rights, you may visit the "My Account" section of the Website or contact our customer service team. We will process your request as soon as possible.

6. Impact on Your Rights

Please note that if you choose not to provide certain necessary information, you may be unable to access full services, or certain functions may not be available.