Membership Terms

Welcome to slateasia.com (the “Website”). To protect your rights and interests, please read these Membership Terms carefully before registering as a member or using any services provided by this Website. By completing the registration form and successfully creating an account on this Website, you agree to become a member of the Website and to comply with all rights, obligations, rules, and conditions set forth in these Terms.

Before making your first purchase, please read and agree to the Website’s Terms of Service before providing your personal information and proceeding with the checkout process. By registering for and using the services of this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and all related notices. You also agree to comply with the applicable laws and regulations of the Republic of China (Taiwan), as well as generally accepted practices for internet use. If you do not agree to all or part of these Terms, please do not provide your personal information or use the services of this Website.

1. Member Information

When registering as a member of this Website, you must ensure that all information you provide is true, complete, and accurate. If any of your information changes in the future, you must update it promptly. If you provide false information, use another person’s identity, or fail to update your information resulting in inaccurate records, this Website reserves the right to suspend or terminate your membership and may pursue any applicable legal liability in accordance with the law.

Protection of Minors
If you are under the age of 18, you may register as a member, use, or continue using the services only after your parent or legal guardian has read, understood, and agreed to all contents of these Terms of Service, including any subsequent amendments or changes. By using or continuing to use the services, it shall be deemed that your parent or legal guardian has read, understood, and agreed to all contents of these Terms of Service and any subsequent amendments or changes.

When you make purchases or participate in activities on this Website, the Website will collect, process, and use your personal information for purposes including service provision, marketing, logistics, and delivery. For more details, please refer to the Website’s Privacy Policy.

You agree that this Website may, when necessary, send product information, promotional updates, and activity-related messages to the email address you provide. If you wish to subscribe, unsubscribe, or adjust your preferences, you may do so through the Member Center.

This Website is obligated to keep the personal information you provide confidential. Except where necessary to complete transactions or provide services, such as sharing information with logistics or payment service partners, this Website will not disclose your personal information to any unauthorized third party.

2. Account and Password

To ensure transaction security, this Website uses your email address as your login account, and you are responsible for setting your own password. You may change your password at any time, and this Website recommends that you update it regularly to maintain account security.

You are responsible for properly safeguarding your account and password and must not provide them to any third party for use. Unless you can prove that your account was used unlawfully, any activity carried out on this Website using the correct account and password shall be deemed to have been performed by the account holder.

If you discover that your account has been misused or notice any abnormal activity, you must notify this Website immediately. This Website will assist in suspending the relevant transaction functions of the account. However, unless caused by the Website’s intentional misconduct or gross negligence, this Website shall not be liable for any damages arising from the disclosure or misuse of your account information.

After using the services, members must log out of their accounts to avoid the risk of unauthorized use resulting from remaining logged in. Members shall be solely responsible for any related consequences.

3. Disclosure of Personal Information and Methods

Under the following circumstances, this Website may provide your personal information to competent authorities or third parties with lawful rights to request such information:

As required by applicable laws and regulations, or upon request by judicial or government authorities.
When necessary to enforce these Terms or address your violation of any relevant agreements.
When necessary to maintain the security and normal operation of the Website’s systems.
When necessary to protect the lawful rights and interests of this Website, other users, or third parties.

4. Terms for Recurring Delivery / Subscription Services

If you choose to use a “recurring delivery” or “subscription” service, such as recurring delivery of floss head refills, you agree to authorize the Company to automatically charge your designated credit card or payment method on a recurring basis according to the delivery frequency you select.

Billing and Delivery:
The system will automatically process payment before each scheduled delivery date. If the payment fails, the Company will send you a notification and suspend shipment for that billing cycle until you update your payment information.

Subscription Cancellation:
You may manage or cancel your subscription plan at any time through “My Account.” To cancel the next scheduled delivery, please complete the cancellation at least three business days before the scheduled billing date. Orders that have already been charged and shipped cannot be cancelled, and may only be handled in accordance with the return process.

Price Adjustments:
If the price of a subscription product is adjusted, the Company will notify you by email before the billing date. If you do not agree to the new price, you may cancel your subscription before the billing date.

5. Transaction Notes

Product availability on this Website is limited. An order is only considered successfully placed after you have completed the ordering process. Adding an item to your shopping cart does not mean that the item has been reserved. If an item becomes sold out before your payment is completed, the system will prompt you to remove the item from your cart.

This Website may set purchase quantity limits for certain products. If the same customer places repeated orders exceeding the purchase limit using multiple accounts, this Website shall only be responsible for shipping products up to the applicable purchase limit.

Shipping fees are calculated based on the delivery method you select and are not included in the product price. If you qualify for a free shipping promotion, the shipping fee will be covered by this Website in accordance with the promotion terms. If, after returning products, your order no longer meets the free shipping requirements, this Website will deduct the original shipping fee from your refund.

Pursuant to Article 19 of the Consumer Protection Act, you are entitled to a seven-day cooling-off period, which is not a trial period. If the returned product is not in brand-new condition or if the packaging is incomplete, your return rights may be affected.

You agree that email may be used as the method of communication between this Website and you, including for order notifications, transaction information, and related notices.

By making a purchase on this Website, you agree to comply with all transaction rules and policies of this Website. If your member information, such as your address or phone number, changes, you must update it immediately. You may not deny the validity of an order on the grounds that your information was inaccurate or outdated.

All transaction records shall be based on the electronic records maintained by this Website. If you discover any errors in the records, you must notify this Website immediately for correction.

6. Handling of Breach

If any of the following circumstances apply, this Website may suspend or terminate your purchase eligibility, or refuse to provide all or part of its services to you:

Providing false registration information or using another person’s identity information.
Using another person’s credit card or financial account without authorization.
Repeatedly returning shipments, failing to collect deliveries, or failing to pick up convenience store deliveries due to personal reasons.
Engaging in abnormal, malicious, or repeated return behavior.
Violating these Website Terms, applicable laws and regulations, or otherwise abusing the services.

The above measures may be taken at the Website’s discretion without obtaining your prior consent, and the Website shall not be liable for any compensation or damages arising therefrom.

7. Service Suspension and Disclaimer

This Website will maintain its system operations in accordance with reasonably expected security standards. However, under the following circumstances, this Website may suspend all or part of its services without prior notice and shall not be liable for any damages or compensation:

System maintenance, upgrades, migration, or repairs.
Service interruptions caused by natural disasters or other force majeure events.
Service interruptions caused by telecommunications providers or other third-party service providers, or other reasons not attributable to this Website.
External attacks resulting in information errors, tampering, or the inability of the system to operate normally.
Suspension of a member’s account due to violation of these Terms.
Any other circumstances under which this Website deems it necessary to suspend services.

For foreseeable maintenance, this Website will make an announcement in an appropriate manner.

8. Intellectual Property Rights

All content on this Website, including product images, design layouts, written descriptions, trademarks, source code, and other materials, is protected by copyright, trademark, and other applicable laws. Any unauthorized use, reproduction, distribution, or public display of such content is strictly prohibited and may constitute a violation of the law.

9. Limitation of Liability

Unless otherwise required by mandatory provisions of applicable law, in the event of any dispute arising from your use of this Website or any transaction made through this Website, the Website’s liability for damages shall be limited to twice the amount you actually paid for your most recent transaction.

These Terms shall be governed by the laws of the Republic of China (Taiwan). In the event of any legal dispute, the Taiwan Taipei District Court shall serve as the court of first instance jurisdiction.

10. Amendments to Terms

This Website reserves the right to amend these Terms at any time. Any updated version will be posted on the Website without separate individual notice. If a member continues to use this Website after the Terms have been amended, the member shall be deemed to have agreed to the updated Terms.